CANCELLATION AND LATE ARRIVAL POLICY
With COVID- 19 restrictions, we have had to drop to 25% capacity, therefore every hour we book clients for is valuable to us. We understand situations occur and for that, we have the following Cancellation Policy in place.
Please complete the COVID-19 Waiver and Questionnaire prior to your scheduled appointment to avoid delays and/or cancelation.
Nail Service: We ask that you let us know of any cancellations at least 48 hours before your appointment. Cancellations with less than 48 hours notice will be charged 50% of the service appointment. If you no show or don’t call you will be charged 100% of the service appointment. If you find that you are running more than 10 minutes late for your nail appointment, we ask that you call and reschedule so that we may be on time for other scheduled clients.
Facials, Lashes, Hair & Microblading Services: We ask that you let us know of any cancellations at least 72 hours before your appointment. Cancellations with less than 72 hours notice will be charged 50% of the service appointment. If you no show or don’t call you will be charged 100% of the service appointment. You MUST be on time to your appointment, no grace period given due to the individualized nature of the service.
Threading Service: Walk-in only and it is first come first serve. Tuesday & Friday 11 am to 6 pm, Wednesday & Thursday 12 pm to 7 pm and Saturday 10 am to 4 pm.
Should you need to cancel, reschedule, or make a change to your existing appointment, you may do so by calling us at (818) 985-1886. We are not responsible for cancellation requests attempted but not made.
When reserving an appointment with us, we do ask for a deposit and an active credit or debit card to store on file to secure your appointment. By entering or providing us with your credit card information at the time of booking, you agree to our cancellation terms of your card on file being charged if you breach our Cancellation Policy, miss your appointment time, are not prepared for your appointment or do not show up. Please know that our credit card system is equipped with military-grade protection and is safe within our system.
Appointment reminders requesting you to confirm your appointment with us are sent via text message, email, or telephonically at least three-four days in advance of all appointments.
We ask that you confirm your appointment via text by following the prompts from the confirmation message (the system will ask you to reply “Y” to confirm or “N” to cancel your appointment). We require that all appointments be confirmed no later than 48- hours
before the scheduled start time (nail services) or 72 hours (facial, lashes, hair, and microblading).
We require deposits for all Facial, Lashes, Hair, and Microblading services. Deposits are credited toward the cost of your upcoming service. To reschedule an appointment made after you’ve paid a deposit, you must follow our Cancellation Policy to do so. All deposits are non- refundable; the original appointment can be rescheduled twice, and the deposit must be used within 1 month.
GUESTS & CHILDREN
Due to COVID- 19 restrictions and for the comfort of all clients, guests, including children are not permitted in the salon.
Due to COVID- 19 precautions, all food and drinks are prohibited in the salon.
We accept cash, Laque gift cards, and all major credit and debit cards. We do not accept checks. Tips are cash only.