CANCELLATION AND LATE ARRIVAL POLICY
We understand situations occur and for that, we have the following Cancellation Policy in place.
Should you need to cancel, reschedule, or make a change to your existing appointment, you may do so by calling us at (818) 985-1886 or e-mail laquecustomerservice@gmail.com. We are not responsible for cancellation requests attempted but not made.
Nail Service: A Deposit of 50% is taken at the time of booking. We ask that you let us know of any cancellations at least 48 hours before your appointment. Cancellations and/or rescheduling with less than 48-hour notice will be charged 50% of the service appointment. If you do not show up or don’t call you will be charged 100% of the service appointment. We do NOT have a grace period for appointments. You MUST be on time for your scheduled appointment. If you find yourself running late for your nail appointment, we ask that you call and reschedule so that we may be on time for other scheduled clients, at which time you will still be charged for canceling the same-day appointment.
Facials, Lashes, Tanning, Hair & Microblading Services: A Deposit of 50% is taken at the time of booking. We ask that you let us know of any cancellations at least 72 hours before your appointment. Cancellations and/or rescheduling with less than 72-hour notice will be charged the remainder of 50% of the service appointment. If you do not show up or don’t call you will be charged 100% of the service appointment. We do NOT have a grace period for appointments. You MUST be on time for your scheduled appointment. If you find yourself running late for your appointment, we ask that you call and reschedule so that we may be on time for other scheduled clients, at which time you will still be charged for canceling the same-day appointment.
Threading Service: Walk-in only
RESERVING APPOINTMENTS
When reserving an appointment with us, we do ask for a 50% deposit and an active credit or debit card to store on file to secure your appointment. By entering or providing us with your credit card information at the time of booking, you agree to our cancellation terms of your card on file being charged if you breach our Cancellation Policy, miss your appointment time, are not prepared for your appointment, or do not show up. Please know that our credit card system is equipped with military-grade protection and is safe within our system.
Appointment reminders requesting you to confirm your appointment with us are sent via text message, email, or telephonically at least three-four days in advance of all appointments.
DEPOSITS
We require deposits for all Nails, Facial, Lashes, Hair, Tanning, and Microblading services. Deposits are credited toward the cost of your upcoming service. To reschedule an appointment made after you’ve paid a deposit, you must follow our Cancellation Policy to do so. All deposits are non-refundable; the original appointment can be rescheduled twice, and the deposit must be used within 1 month. In order for the deposit to stay on file you MUST reschedule within the 48-72 hour grace period, or else it will not be granted and you would have to pay another deposit for a different appointment date and time.
GUESTS & CHILDREN
Due to restrictions and for the comfort of all clients, guests, including children are not permitted in the salon.
FOOD
Due to precautions, all food and drinks are prohibited in the salon.
PAYMENT
We accept cash, Laque gift cards, and all major credit and debit cards. We do not accept checks. Tips are cash only.